Privacy Policy

Effective date: February 23, 2026

This Privacy Policy explains how Talvik (“Talvik”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you use our mobile applications, websites, and related services (collectively, the “Services”).

1) Who we are

Talvik is powered by Rural Grocery Solutions. Our Services help participating stores manage memberships and access, communicate with members, and support store operations.

2) Information we collect

We collect information in the following categories:

• Account & contact information — name, email address, phone number, store affiliation, and related identifiers.
• Membership & eligibility information — membership status, start/end dates, plan type, renewal history, and related records.
• Identity verification information (where applicable) — for example, a photo of a government ID if your store requires it for membership or access eligibility. (We recommend you do not submit sensitive info unless requested by the store.)
• Payment information — payments are processed by third-party payment providers (such as Stripe or Clover). We may receive limited payment-related details like transaction status, timestamps, and identifiers, but we do not store full card numbers.
• Access & security information — if your membership includes after-hours access, we may process access-related data such as access credential type (e.g., mobile pass or key fob), provisioning status, and access events provided by access control partners (such as Avigilon Alta/Openpath), depending on store configuration.
• Messages and support requests — information you submit through forms, “Instant Access Help,” emails, or other support channels.
• Device & usage information — app usage, device identifiers, IP address, log data, and diagnostic information for security and troubleshooting.
• SMS consent information — if you opt in to SMS, we store your consent and messaging preferences.

3) How we use information

We use information to:

• Provide and operate the Services (including account creation, membership management, and renewals).
• Provision and manage access credentials where enabled by a store (e.g., door access provisioning and status).
• Process payments and send receipts/transaction updates.
• Send service communications (confirmations, alerts, security notices, and support messages).
• Send SMS messages if you opted in (message frequency varies).
• Improve security, prevent fraud, troubleshoot issues, and monitor system performance.
• Comply with legal obligations and enforce our terms.

4) How we share information

We may share information with:

• Participating stores — to manage your membership, access, and communications with the store you joined.
• Service providers — vendors that help us run the Services (hosting, databases, analytics, messaging, support).
• Payment processors — such as Stripe or Clover, to process transactions.
• Access control partners — such as Avigilon Alta/Openpath, if your store enables after-hours entry via Talvik.
• Legal and safety — when required by law, to protect rights/safety, investigate fraud, or respond to valid legal requests.

We do not sell your personal information in the traditional sense.

5) SMS communications

If you opt in to SMS, you agree to receive text messages related to membership, access, and store communications. Message frequency varies. Message and data rates may apply. You can opt out at any time by following the instructions in the message (for example, replying STOP).

6) Data retention

We retain personal information as long as reasonably necessary to provide the Services and for legitimate business purposes (such as security, dispute resolution, and legal compliance). Stores may retain membership records per their operational needs.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system can be guaranteed 100% secure.

8) Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your information. You may also object to or restrict certain processing. To request changes, contact us using the information below.

9) Children’s privacy

The Services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child provided information, contact us and we will take appropriate steps.

10) International users

If you access the Services from outside the United States, your information may be processed and stored in the United States or other locations where we or our service providers operate.

11) Changes to this policy

We may update this Privacy Policy from time to time. We will update the effective date above.

12) Contact us

If you have questions or requests, contact:
Talvik Support
Email: support@mytalvik.com